Privacy Policy

Aion Pacific Broking (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and store your personal information.

1. What information we collect

We may collect personal information including, but not limited to:

• Your name, address, email address, and phone number
• Date of birth and identification details
• Financial information such as income, expenses, assets, liabilities, and credit history
• Employment details
• Information about your financial objectives and circumstances
• Information obtained from credit reporting bodies, lenders, or other third parties

We only collect information that is reasonably necessary to provide our services.

2. How we collect your information

We may collect personal information:

• Directly from you (in person, by phone, email, online forms, or applications)
• From third parties such as lenders, credit reporting bodies, accountants, solicitors, or referrers

From publicly available sources, where permitted by law

3. Why we collect and use your information

We collect, hold, and use your personal information to:

• Provide mortgage broking and credit assistance services
• Assess your eligibility for finance products
• Submit applications to lenders and other service providers
• Communicate with you about your application and ongoing services
• Meet legal, regulatory, and compliance obligations

Improve our services and internal processes

4. Disclosure of personal information

We may disclose your personal information to:

• Banks, lenders, and credit providers
• Aggregators, mortgage managers, and related service providers
• Credit reporting bodies
• Professional advisers such as accountants, solicitors, and auditors
• Government or regulatory authorities where required by law

We do not sell your personal information.

5. Credit-related information

We may collect and disclose credit-related information as defined under the Privacy Act 1988 (Cth), including:

• Credit applications and loan details
• Credit history and repayment conduct
• Credit reports from credit reporting bodies

This information is used solely for assessing and managing credit applications.

6. Overseas disclosure

In some circumstances, your personal information may be disclosed to overseas recipients, such as technology or data storage providers. Where this occurs, we take reasonable steps to ensure that overseas recipients comply with privacy laws that are substantially similar to Australian privacy requirements.

7. Security of your information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes physical, electronic, and procedural safeguards.

8. Access and correction

You may request access to the personal information we hold about you and request corrections if you believe the information is inaccurate, incomplete, or out of date. Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.

9. Complaints

If you believe we have breached your privacy or mishandled your personal information, you may lodge a complaint with us. We will investigate the complaint and respond promptly. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

10. Changes to this policy

We may update this Privacy Policy from time to time. The most current version will be available upon request or on our website.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Aion Pacific Broking
Email: [email protected]